Consulting services

Finding your next actions and road map implies first having clarity on where you are and where you want to be.

We support you on that journey in bursts of actions or short sprints: establishing clarity and actioning. This cadence enables you to embed the gains and get ready for the next one. Sprints will most often last between 30 and 60 days.

We will always start from where you are and from what you and your colleagues built. All companies, leaders and projects are different. Therefore we personalise the way we support you.

This is how some activities could be sequenced if you were at the start of the journey:

For larger projects where a customer experience playbook is needed, we partner with


CX-impact 2023 - All right reserved. Created by Laszlo Vincze

    Mastering Customer Experience
    Classroom Paris

    9th - 10th Feb 2022 08.30-16.30 CET


      Mastering Customer Experience
      Online course

      16th - 19th Oct 2023 08.30-12.00 CET


        ON-LINE Mastering Customer Experience Training session

        Sept 18th – Sept 21st - from 8:30 CET to 12:00 CET


          Mastering Customer Experience
          Online course

          18th - 21st Oct 2022 08.30-12.30 CET


            Mastering Customer Experience
            Classroom Athens

            3rd - 4th May 2022 08.30-16.30 CET


            Get in touch

            If your interest is urgent, please use the telephone number listed below. Otherwise, we will reply by email as soon as possible. We are here to help!

              Olivier Mourrieras

              Founder, CEO of CX-impact, former Board Advisor at E.ON Global Customer Experiance

              Olivier Mourrieras (CCXP) is as passionate about customers as he is driven towards results. The customer experience radical change plans that he led as executive at Orange and E.ON for over 12 years achieved spectacular customer results (average +10 points NPS per year).

              Olivier provides through Paris-based CX-Impact, personalized advice and coaching support for leaders who want to start, accelerate or reboot their customer experience strategies.

              Olivier’s background in customer operations brings a very practical and energizing touch to his approach and in particular how to define customer centric visions, translate them in customer impact, target improvement areas and upgrade the customer centric corporate agenda to enable the front line sustainably. Olivier is the founder of CX-Impact.

              Balazs Szabo

              Former Head of Customer Experience and Digital Development at E.ON Hungaria

              Balazs Szabo is one of those rare breeds with the combination of competencies and expertise in lean six sigma, customer experience and digital. He adds huge value when it is about:
              • Putting the customer into the heart of the operations and help the entire organization adapt.
              • Applying service design principles to implement new services and products or redesign core business processes.
              • Saving time, costs, and waste, incorporating latest Lean Six Sigma tools and techniques.
              • Driving big change programs involving cross functional teams and organization in complex corporate environment.
              • Balazs partners with CX-impact in the delivery of the CCXP training globally.

              Masterclass Paris 2021

              Masterclass Bucharest 2021