Help you engage and lead your business to noticeably improve your customer experience for a stronger return

Training is nice, together with reading a book, watching a video, it provides foundational knowledge, it inspires you, it motivates you.


But how will you make the change required, produce the lasting results your customers expect?

You need someone who has been on the path before, by your side, to help you become confident to motivate and orchestrate the change required and unlock your potential. 

This is precisely what we do:


We provide personalised coaching support to address a specific challenge or project, and set you up for success

We create together with you a clear plan and supporting actions to deliver your and your companies ambitions. We provide unbiased feedback along the way. We equip you with tools, techniques and self-confidence to remove road blocks and deliver results.  We boost your motivation so that you can embark your company on a better path to enriching people's lives.


Feel free to contact us so that we can discuss what would work best for you.

Get in touch

CX-impact 2021 - All right reserved. Created by Laszlo Vincze

    Mastering Customer Experience
    Classroom Bucharest

    21st - 22nd Sept 08.30-12.30 CET

      Mastering Customer Experience
      Online course

      25th - 28th Jan 2022 08.30-12.30 CET


        Mastering Customer Experience classroom Budapest

        24th - 25th November 08.30-16.30 CET


          Mastering Customer Experience classroom Paris

          17th - 18th November 08.30-16.30 CET


            Mastering Customer Experience classroom Paris

            14th - 15th October 08.30-16.30 CET

            Get in touch

            If your interest is urgent, please use the telephone number listed below. Otherwise, we will reply by email as soon as possible. We are here to help!

              Olivier Mourrieras

              Founder, CEO of CX-impact, former Board Advisor at E.ON Global Customer Experiance

              Olivier Mourrieras (CCXP) is as passionate about customers as he is driven towards results. The customer experience radical change plans that he led as executive at Orange and E.ON for over 12 years achieved spectacular customer results (average +10 points NPS per year).

              Olivier provides through Paris-based CX-Impact, personalized advice and coaching support for leaders who want to start, accelerate or reboot their customer experience strategies.

              Olivier’s background in customer operations brings a very practical and energizing touch to his approach and in particular how to define customer centric visions, translate them in customer impact, target improvement areas and upgrade the customer centric corporate agenda to enable the front line sustainably. Olivier is the founder of CX-Impact.

              Balazs Szabo

              Former Head of Customer Experience and Digital Development at E.ON Hungaria

              Balazs Szabo is one of those rare breeds with the combination of competencies and expertise in lean six sigma, customer experience and digital. He adds huge value when it is about:
              • Putting the customer into the heart of the operations and help the entire organization adapt.
              • Applying service design principles to implement new services and products or redesign core business processes.
              • Saving time, costs, and waste, incorporating latest Lean Six Sigma tools and techniques.
              • Driving big change programs involving cross functional teams and organization in complex corporate environment.
              • Balazs partners with CX-impact in the delivery of the CCXP training globally.