Consulting services

Finding your next actions and road map implies first having clarity on where you are and where you want to be.

We support you on that journey in bursts of actions or short sprints: establishing clarity and actioning. This cadence enables you to embed the gains and get ready for the next one. Sprints will most often last between 30 and 60 days.


We will always start from where you are and from what you and your colleagues built. All companies, leaders and projects are different. Therefore we personalise the way we support you.




This is how some activities could be sequenced if you were at the start of the journey:

For larger projects where a customer experience playbook is needed, we partner with

 

CX-impact 2021 - All right reserved. Created by Laszlo Vincze

    Mastering Customer Experience
    Classroom Bucharest

    21st - 22nd Sept 08.30-12.30 CET








      Mastering Customer Experience
      Online course

      7th - 10th June 08.30-12.30 CET








        Mastering Customer Experience classroom Budapest

        8th - 9th September 08.30-16.30 CET








          Mastering Customer Experience classroom Paris

          17th - 18th November 08.30-16.30 CET








            Mastering Customer Experience classroom Paris

            16th - 17th September 08.30-16.30 CET








            Get in touch

            If your interest is urgent, please use the telephone number listed below. Otherwise, we will reply by email as soon as possible. We are here to help!




              Olivier Mourrieras

              Founder, CEO of CX-impact, former Board Advisor at E.ON Global Customer Experiance

              Olivier Mourrieras (CCXP) is as passionate about customers as he is driven towards results. The customer experience radical change plans that he led as executive at Orange and E.ON for over 12 years achieved spectacular customer results (average +10 points NPS per year).

              Olivier provides through Paris-based CX-Impact, personalized advice and coaching support for leaders who want to start, accelerate or reboot their customer experience strategies.

              Olivier’s background in customer operations brings a very practical and energizing touch to his approach and in particular how to define customer centric visions, translate them in customer impact, target improvement areas and upgrade the customer centric corporate agenda to enable the front line sustainably. Olivier is the founder of CX-Impact.

              Balazs Szabo

              Former Head of Customer Experience and Digital Development at E.ON Hungaria

              Balazs Szabo is one of those rare breeds with the combination of competencies and expertise in lean six sigma, customer experience and digital. He adds huge value when it is about:
              • Putting the customer into the heart of the operations and help the entire organization adapt.
              • Applying service design principles to implement new services and products or redesign core business processes.
              • Saving time, costs, and waste, incorporating latest Lean Six Sigma tools and techniques.
              • Driving big change programs involving cross functional teams and organization in complex corporate environment.
              • Balazs partners with CX-impact in the delivery of the CCXP training globally.