Consulting services

Finding your next actions and road map implies first having clarity on where you are and where you want to be.

We support you on that journey in bursts of actions or short sprints: establishing clarity and actioning. This cadence enables you to embed the gains and get ready for the next one. Sprints will most often last between 30 and 60 days.

We will always start from where you are and from what you and your colleagues built. All companies, leaders and projects are different. Therefore we personalise the way we support you.

This is how some activities could be sequenced if you were at the start of the journey:

For larger projects where a customer experience playbook is needed, we partner with


CX-impact 2024 - All right reserved. Created by Laszlo Vincze

    Mastering Customer Experience
    Classroom Bangkok

    2nd - 3rd July 2024 08.30-16.30 ICT


      Mastering Customer Experience
      Classroom Bangkok

      2nd - 3rd July 2024 08.30-16.30 ICT


        Mastering Customer Experience classroom Paris

        30th Nov - 1st December 08.30-16.30 CET


          Mastering Customer Experience
          Online course

          18th - 21st Oct 2022 08.30-12.30 CET


            Mastering Customer Experience
            Classroom Athens

            3rd - 4th May 2022 08.30-16.30 CET


            Get in touch

            If your interest is urgent, please use the telephone number listed below. Otherwise, we will reply by email as soon as possible. We are here to help!

              Olivier Mourrieras

              Founder, CEO of CX-impact, former Board Advisor at E.ON Global Customer Experiance

              Olivier is the founder & CEO of CX-Impact, which provides advice and coaching support for leaders who want to start, accelerate, or reboot their customer strategies. CX-impact is a CXPA recognized training provider since 2020.

              Olivier is a senior practitioner and he has spent the last 6 years supporting exec leaders across many industries to deliver the value uplift from experience. He served as a CX practitioner Chief Customer Officer at Orange Business Services (London, UK) and at E-ON (Essen, Germany). The programmes Olivier led transformed organisations with multiple regions, products, channels and functions and are often used as showcases.

              Olivier is a regular conference speaker, co-author of Customer Experience 3, Amazon #1 in the US, UK and Germany in Marketing, Strategy and Customer Service in 2021. 

              Olivier is a BAIN & COMPANY Independent Advisor.

              Benoit Rengade

              CEO & Founder, CX Elements; AFM Telethon Board Member

              Benoit has been serving as Voice of Customer Director for Michelin Group from the creation of this role in 2016 to 2022. In 2021, under the sponsorship of the Executive Committee, he drove Michelin to develop and deploy a training on sustainability specially designed for Salespeople.

              Benoit has served in several senior sales functions between 2000 and 2016, primarily in B2B markets, notably in the Nordics, Japan and Korea. Benoit regularly teaches Customer Experience at Essec Executive Education (Paris) and Hochschule Wirtschaft Zürich. Prior to joining Michelin, he spent 4 years in New Caledonia in the tuna fishing industry, and 3 years in business development functions at Total Petroleum.

              Benoit is also Vice President of a major French charity, AFM-Telethon, involved in medical research and gene therapy.

              Benoit is a BAIN & COMPANY Independent Advisor.

              Balazs Szabo

              Former Head of Customer Experience and Digital Development at E.ON Hungaria

              Balazs Szabo is one of those rare breeds with the combination of competencies and expertise in lean six sigma, customer experience and digital. He adds huge value when it is about:
              • Putting the customer into the heart of the operations and help the entire organization adapt.
              • Applying service design principles to implement new services and products or redesign core business processes.
              • Saving time, costs, and waste, incorporating latest Lean Six Sigma tools and techniques.
              • Driving big change programs involving cross functional teams and organization in complex corporate environment.
              • Balazs partners with CX-impact in the delivery of the CCXP training globally.

              Masterclass Paris 2021

              Masterclass Bucharest 2021