{"id":501,"date":"2021-05-03T09:55:41","date_gmt":"2021-05-03T09:55:41","guid":{"rendered":"https:\/\/cx-impact.com\/?p=501"},"modified":"2024-05-06T16:31:34","modified_gmt":"2024-05-06T16:31:34","slug":"olivier-full","status":"publish","type":"post","link":"https:\/\/cx-impact.com\/fr\/olivier-full\/","title":{"rendered":"Olivier full"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Olivier is the founder &#038; CEO of CX-Impact, which provides advice and coaching support for leaders who want to start, accelerate, or reboot their customer strategies. CX-impact is a CXPA recognized training provider since 2020.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Olivier is a senior practitioner and he has spent the last 6 years supporting exec leaders across many industries to deliver the value uplift from experience. He served as a CX practitioner Chief Customer Officer at Orange Business Services (London, UK) and at E-ON (Essen, Germany). The programmes Olivier led transformed organisations with multiple regions, products, channels and functions and are often used as showcases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Olivier is a regular conference speaker, co-author of Customer Experience 3, Amazon #1 in the US, UK and Germany in Marketing, Strategy and Customer Service in 2021.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Olivier is a BAIN &#038; COMPANY Independent Advisor.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Olivier is the founder &#038; CEO of CX-Impact, which provides advice and coaching support for leaders who want to start, accelerate, or reboot their customer strategies. CX-impact is a CXPA recognized training provider since 2020. Olivier is a senior practitioner and he has spent the last 6 years supporting exec leaders across many industries to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-501","post","type-post","status-publish","format-standard","hentry","category-content"],"_links":{"self":[{"href":"https:\/\/cx-impact.com\/fr\/wp-json\/wp\/v2\/posts\/501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cx-impact.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cx-impact.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cx-impact.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cx-impact.com\/fr\/wp-json\/wp\/v2\/comments?post=501"}],"version-history":[{"count":6,"href":"https:\/\/cx-impact.com\/fr\/wp-json\/wp\/v2\/posts\/501\/revisions"}],"predecessor-version":[{"id":3613,"href":"https:\/\/cx-impact.com\/fr\/wp-json\/wp\/v2\/posts\/501\/revisions\/3613"}],"wp:attachment":[{"href":"https:\/\/cx-impact.com\/fr\/wp-json\/wp\/v2\/media?parent=501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cx-impact.com\/fr\/wp-json\/wp\/v2\/categories?post=501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cx-impact.com\/fr\/wp-json\/wp\/v2\/tags?post=501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}