{"id":501,"date":"2021-05-03T09:55:41","date_gmt":"2021-05-03T09:55:41","guid":{"rendered":"https:\/\/cx-impact.com\/?p=501"},"modified":"2024-05-06T16:31:34","modified_gmt":"2024-05-06T16:31:34","slug":"olivier-full","status":"publish","type":"post","link":"https:\/\/cx-impact.com\/hu\/olivier-full\/","title":{"rendered":"Olivier full"},"content":{"rendered":"<p>Olivier Mourrieras (CCXP) ugyanolyan szenved\u00e9lyes az \u00fcgyfelek ir\u00e1nt, mint az\u00a0eredm\u00e9nyek fel\u00e9. Szenior igazgat\u00f3k\u00e9nt t\u00f6bb mint 12 \u00e9ven kereszt\u00fcl olyan\u00a0\u00fcgyf\u00e9lk\u00f6zpont\u00fa radik\u00e1lis v\u00e1ltoz\u00e1s programokat vezetett, amelyekkel az Orange \u00e9s\u00a0az E.ON v\u00e1llalatokban l\u00e1tv\u00e1nyos \u00fcgyf\u00e9l eredm\u00e9nyeket \u00e9rt el (\u00e1tlagosan \u00e9vi 10\u00a0pont NPS).<\/p>\n\n\n<p class=\"wp-block-paragraph\">Olivier a p\u00e1rizsi sz\u00e9khely\u0171 CX-Impact seg\u00edts\u00e9g\u00e9vel szem\u00e9lyre szabott tan\u00e1csad\u00e1st \u00e9s coaching t\u00e1mogat\u00e1st ny\u00fajt azoknak a vezet\u0151knek, akik szeretn\u00e9k elind\u00edtani, felgyors\u00edtani vagy \u00fajraind\u00edtani az \u00fcgyf\u00e9l\u00e9lm\u00e9ny strat\u00e9gi\u00e1ikat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Olivier szakmai m\u00faltja customer service \u00e9s operation ter\u00fcletekhez kapcsol\u00f3dik, ami nagyon praktikus \u00e9s lend\u00fcletes megk\u00f6zel\u00edt\u00e9st k\u00f6lcs\u00f6n\u00f6z szeml\u00e9let\u00e9nek, \u00e9s k\u00fcl\u00f6n\u00f6sen annak, hogyan kell meghat\u00e1rozni az \u00fcgyf\u00e9lk\u00f6zpont\u00fa elk\u00e9pzel\u00e9seket, hogyan kell ezeket \u00e1t\u00fcltetni az \u00fcgyfelek kiszolg\u00e1l\u00e1s\u00e1ba, megc\u00e9lozni a fejleszt\u00e9si ter\u00fcleteket \u00e9s friss\u00edteni az \u00fcgyf\u00e9lk\u00f6zpont\u00fa v\u00e1llalati strat\u00e9gi\u00e1t, hogy fenntarthat\u00f3 legyen a kiemelked\u0151 sz\u00ednvonal.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Olivier Mourrieras (CCXP) ugyanolyan szenved\u00e9lyes az \u00fcgyfelek ir\u00e1nt, mint az\u00a0eredm\u00e9nyek fel\u00e9. Szenior igazgat\u00f3k\u00e9nt t\u00f6bb mint 12 \u00e9ven kereszt\u00fcl olyan\u00a0\u00fcgyf\u00e9lk\u00f6zpont\u00fa radik\u00e1lis v\u00e1ltoz\u00e1s programokat vezetett, amelyekkel az Orange \u00e9s\u00a0az E.ON v\u00e1llalatokban l\u00e1tv\u00e1nyos \u00fcgyf\u00e9l eredm\u00e9nyeket \u00e9rt el (\u00e1tlagosan \u00e9vi 10\u00a0pont NPS). Olivier a p\u00e1rizsi sz\u00e9khely\u0171 CX-Impact seg\u00edts\u00e9g\u00e9vel szem\u00e9lyre szabott tan\u00e1csad\u00e1st \u00e9s coaching t\u00e1mogat\u00e1st ny\u00fajt azoknak a vezet\u0151knek, akik [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-501","post","type-post","status-publish","format-standard","hentry","category-content"],"_links":{"self":[{"href":"https:\/\/cx-impact.com\/hu\/wp-json\/wp\/v2\/posts\/501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cx-impact.com\/hu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cx-impact.com\/hu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cx-impact.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cx-impact.com\/hu\/wp-json\/wp\/v2\/comments?post=501"}],"version-history":[{"count":6,"href":"https:\/\/cx-impact.com\/hu\/wp-json\/wp\/v2\/posts\/501\/revisions"}],"predecessor-version":[{"id":3613,"href":"https:\/\/cx-impact.com\/hu\/wp-json\/wp\/v2\/posts\/501\/revisions\/3613"}],"wp:attachment":[{"href":"https:\/\/cx-impact.com\/hu\/wp-json\/wp\/v2\/media?parent=501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cx-impact.com\/hu\/wp-json\/wp\/v2\/categories?post=501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cx-impact.com\/hu\/wp-json\/wp\/v2\/tags?post=501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}