Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

CX-impact 2024 - All right reserved. Created by Laszlo Vincze

    Mastering Customer Experience
    Classroom Bangkok

    2nd - 3rd July 2024 08.30-16.30 ICT


      Mastering Customer Experience
      Classroom Bangkok

      2nd - 3rd July 2024 08.30-16.30 ICT


        Mastering Customer Experience classroom Paris

        30th Nov - 1st December 08.30-16.30 CET


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          Online course

          18th - 21st Oct 2022 08.30-12.30 CET


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            Get in touch

            If your interest is urgent, please use the telephone number listed below. Otherwise, we will reply by email as soon as possible. We are here to help!

              Olivier Mourrieras

              Founder, CEO of CX-impact, former Board Advisor at E.ON Global Customer Experiance

              Olivier is the founder & CEO of CX-Impact, which provides advice and coaching support for leaders who want to start, accelerate, or reboot their customer strategies. CX-impact is a CXPA recognized training provider since 2020.

              Olivier is a senior practitioner and he has spent the last 6 years supporting exec leaders across many industries to deliver the value uplift from experience. He served as a CX practitioner Chief Customer Officer at Orange Business Services (London, UK) and at E-ON (Essen, Germany). The programmes Olivier led transformed organisations with multiple regions, products, channels and functions and are often used as showcases.

              Olivier is a regular conference speaker, co-author of Customer Experience 3, Amazon #1 in the US, UK and Germany in Marketing, Strategy and Customer Service in 2021. 

              Olivier is a BAIN & COMPANY Independent Advisor.

              Benoit Rengade

              CEO & Founder, CX Elements; AFM Telethon Board Member

              Benoit has been serving as Voice of Customer Director for Michelin Group from the creation of this role in 2016 to 2022. In 2021, under the sponsorship of the Executive Committee, he drove Michelin to develop and deploy a training on sustainability specially designed for Salespeople.

              Benoit has served in several senior sales functions between 2000 and 2016, primarily in B2B markets, notably in the Nordics, Japan and Korea. Benoit regularly teaches Customer Experience at Essec Executive Education (Paris) and Hochschule Wirtschaft Zürich. Prior to joining Michelin, he spent 4 years in New Caledonia in the tuna fishing industry, and 3 years in business development functions at Total Petroleum.

              Benoit is also Vice President of a major French charity, AFM-Telethon, involved in medical research and gene therapy.

              Benoit is a BAIN & COMPANY Independent Advisor.

              Balazs Szabo

              Former Head of Customer Experience and Digital Development at E.ON Hungaria

              Balazs Szabo is one of those rare breeds with the combination of competencies and expertise in lean six sigma, customer experience and digital. He adds huge value when it is about:
              • Putting the customer into the heart of the operations and help the entire organization adapt.
              • Applying service design principles to implement new services and products or redesign core business processes.
              • Saving time, costs, and waste, incorporating latest Lean Six Sigma tools and techniques.
              • Driving big change programs involving cross functional teams and organization in complex corporate environment.
              • Balazs partners with CX-impact in the delivery of the CCXP training globally.

              Masterclass Paris 2021

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