Self-assessment

How customer centric is your organization?

Delivering best in class customer experience requires discipline in performing specific actions and exhibiting consistent behaviors. CX-impact cluster these organizational attributes in four disciplines:

Strategy and commitment
Understanding customers
Culture and management
Experience improvement and innovation

Take our 8 question customer centricity self-assessment, it will enable you to evaluate how close you are to have the customer experience growth engine you are looking for.

self-assignment (EN)

1

Strategy and Commitment

2

Understanding Customers

3

Culture and Management

4

Experience Improvement and Innovation