Customer Experience Practitioners Professional Development and CCXP Exam preparationReserve your spot
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As seasoned CX practitioners, we know how hard it can be to transform a business and make it truly customer obsessed. It requires an equally disciplined and sophisticated approach whether you are starting, accelerating or resetting your customer experience programme. We have collected and distilled all of our knowledge and experience and proudly introduce the training program of Mastering Customer Experience.
This programme is designed to introduce customer experience management, its competencies, frameworks, methods and tools you can use to maximise customer loyalty within your or your customers’ organisation.
We are very proud to be among the Recognised Training Providers of the Customer Experience Professional Association (CXPA).
Mastering Customer Experience is also designed to prepare candidates to the Certified Customer Experience Professional (CCXP) exam.
Our training program offers detailed knowledge using the globally recognised CXPA competencies and real-world case studies for B2C and B2B applications:
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Olivier provides through Paris-based CX-Impact, personalized advice and coaching support for leaders who want to start, accelerate or reboot their customer experience strategies.READ MORE
Laurence is an expert in customer experience management and human-centred design. She runs X+M, a studio that helps old economy players, public administrations and territories to innovate through customer experience and human-centred service design.
Virginie runs all the events, training coordination and back-office functions at CX-impact. She is also the founder of V2M which provides Administrative and Human Resources support to medium size businesses.
Balazs Szabo is one of those rare breeds with the combination of competencies and expertise in lean six sigma, customer experience and digital.READ MORE