Coaching

Help you engage and lead your business to noticeably improve your customer experience for a stronger return

Training is nice, together with reading a book, watching a video, it provides foundational knowledge, it inspires you, it motivates you.

 

But how will you make the change required, produce the lasting results your customers expect?

You need someone who has been on the path before, by your side, to help you become confident to motivate and orchestrate the change required and unlock your potential. 

This is precisely what we do:

 

We provide personalised coaching support to address a specific challenge or project, and set you up for success

We create together with you a clear plan and supporting actions to deliver your and your companies ambitions. We provide unbiased feedback along the way. We equip you with tools, techniques and self-confidence to remove road blocks and deliver results.  We boost your motivation so that you can embark your company on a better path to enriching people's lives.

 

Feel free to contact us so that we can discuss what would work best for you.

Get in touch

CX-impact 2024 - All right reserved. Created by Laszlo Vincze

    Mastering Customer Experience
    Classroom Paris

    30th - 31st Jan 2024 08.30-16.30 CET




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      Mastering Customer Experience
      Classroom Paris

      30th - 31st Jan 2024 08.30-16.30 CET




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        Mastering Customer Experience classroom Paris

        30th Nov - 1st December 08.30-16.30 CET




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          Mastering Customer Experience
          Online course

          18th - 21st Oct 2022 08.30-12.30 CET




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            Mastering Customer Experience
            Classroom Athens

            3rd - 4th May 2022 08.30-16.30 CET




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            Get in touch

            If your interest is urgent, please use the telephone number listed below. Otherwise, we will reply by email as soon as possible. We are here to help!



              Olivier Mourrieras

              Founder, CEO of CX-impact, former Board Advisor at E.ON Global Customer Experiance

              Olivier Mourrieras (CCXP) is as passionate about customers as he is driven towards results. The customer experience radical change plans that he led as executive at Orange and E.ON for over 12 years achieved spectacular customer results (average +10 points NPS per year).

              Olivier provides through Paris-based CX-Impact, personalized advice and coaching support for leaders who want to start, accelerate or reboot their customer experience strategies.

              Olivier’s background in customer operations brings a very practical and energizing touch to his approach and in particular how to define customer centric visions, translate them in customer impact, target improvement areas and upgrade the customer centric corporate agenda to enable the front line sustainably. Olivier is the founder of CX-Impact.

              Balazs Szabo

              Former Head of Customer Experience and Digital Development at E.ON Hungaria

              Balazs Szabo is one of those rare breeds with the combination of competencies and expertise in lean six sigma, customer experience and digital. He adds huge value when it is about:
              • Putting the customer into the heart of the operations and help the entire organization adapt.
              • Applying service design principles to implement new services and products or redesign core business processes.
              • Saving time, costs, and waste, incorporating latest Lean Six Sigma tools and techniques.
              • Driving big change programs involving cross functional teams and organization in complex corporate environment.
              • Balazs partners with CX-impact in the delivery of the CCXP training globally.



              Masterclass Paris 2021




              Masterclass Bucharest 2021