Olivier is the founder & CEO of CX-Impact, which provides advice and coaching support for leaders who want to start, accelerate, or reboot their customer strategies. CX-impact is a CXPA recognized training provider since 2020.

Olivier is a senior practitioner and he has spent the last 6 years supporting exec leaders across many industries to deliver the value uplift from experience. He served as a CX practitioner Chief Customer Officer at Orange Business Services (London, UK) and at E-ON (Essen, Germany). The programmes Olivier led transformed organisations with multiple regions, products, channels and functions and are often used as showcases.

Olivier is a regular conference speaker, co-author of Customer Experience 3, Amazon #1 in the US, UK and Germany in Marketing, Strategy and Customer Service in 2021. 

Olivier is a BAIN & COMPANY Independent Advisor.

Benoit has been serving as Voice of Customer Director for Michelin Group from the creation of this role in 2016 to 2022. In 2021, under the sponsorship of the Executive Committee, he drove Michelin to develop and deploy a training on sustainability specially designed for Salespeople.

Benoit has served in several senior sales functions between 2000 and 2016, primarily in B2B markets, notably in the Nordics, Japan and Korea. Benoit regularly teaches Customer Experience at Essec Executive Education (Paris) and Hochschule Wirtschaft Zürich. Prior to joining Michelin, he spent 4 years in New Caledonia in the tuna fishing industry, and 3 years in business development functions at Total Petroleum.

Benoit is also Vice President of a major French charity, AFM-Telethon, involved in medical research and gene therapy.

Benoit is a BAIN & COMPANY Independent Advisor.